Brian Evans

4842 S FORRESTV I LLE AVENUE

CHICAGO, I LL INOI S , 60615

7735625318

  BE2FUNKY@YAHOO.COM

Work Experience

APEX (WALGREENS TELECOM), CHICAGO, IL

Telephony Provisioner, Feb 2014 – present

  · To Port and/or Migrate PSTN line sets from our Host Carrier over to the SIP Carriers...AT&T,

Verizon...etc

AT&T GLOBAL SERVICES , ARLINGTON HEIGHTS, IL

Customer Operations Specialist, Oct 2006 – Jan 2014

  · Open, dispatch, maintain status and ensure that MAC and

repair orders

are closed, completed within the time frames specified in the contract. Determine the MAC and

repair order requirments neede to ensure timely service. Input technician start and stop time for

payroll puposes. Order parts necessary for the completion of the billable repair and MAC requests.

RCN CORPORATION, CHICAGO, IL

Provisioner/Dispatcher/Quality Assurance Coordinator & Customer Service Team Lead/Supervisor, Jan

2000 – Dec 2005

  · Received inbound calls from field service technicians for new installs & trouble calls, provisioned all

equipment to pertinent account, including voip phone service, also initiated trouble shooting calls to

customers with escalated service issues

MCCORD TRAVEL MANAGEMENT, CHICAGO, IL

Accounting Assistant, Nov 1995 – Dec 1999

  · Processed refunds for all regional accounts, reconciled credit card

customer analysis. Provided excellent customer service.

Education

ROBERT T. LINDBLOM TECHNICAL HIGH SCHOOL, CHICAGO, IL

MORRIS BROWN COLLEGE, ATLANTA, GA

Additional Skills

  · Certified CAS Specialist,, A/R and A/P experience, Excellent communication and human relations

skills, proficient in basic office equipment, High aptitude for numbers, Very detail oriented

  · AS/400 backup, Lotus Notes, Focal Point, Microsoft Office, Lotus 123, Excel, Netscape

Communicator, Microsoft Outlook, Microsoft Windows 98, CSG billing systems, Icoms billing

systems, Procell billing systems, Pinnacle Billing System, Aspect telecom systems, Nortel telecom

systems, Avaya Telecom Systems, Telnet provisioning systems, VoIP tele troubleshooting, G6 Voip

Platform Provisioning, LEN & MIN switch provisioning, Verizon VEC & AT&T Portal Proficient.

Career Objective

  · To obtain a challenging managerial position in a thriving telecommunications company.

statements, billing and